When troubleshooting, it can help to understand the basics of what the request looks like how to preform on-site spot checking.
How Recommendations are Requested
Recommendations are request on each pageveiw where they are to be displayed. A client site will include the RichRelevance library and send us basic context information. This information is used to “seed” the recommendations. This provides the context of what may be relevant to the user and allows for us to target merchandizing rules. Examples would be a user Id or a category Id.
Once the request for recommendations have returned from the RichRelevance server, they are inserted into the page so that they can be seen by users. This is done one of two ways:
Reviewing the Recommendation Request
1. Open Chrome Developer Tools and refresh the page.
2. Click the Network tab.
3. Click Filter and search for “p13n”.
4. You will see p13n.js and p13njsgenerated. You are looking for the dynamic file, p13njsgenerated. Click it to open it up.
5. Click the Headers tab and find “Query String Parameters”. This is the information that the site is sending RichRelevance.
6. Click the Response tab to see the response from RichRelevance. This is the code that contains the product recommendations.
Reviewing the requests as they were sent to RichRelevance can easily be done using FireBug developer tool as well.
Here are instructions for Firebug:
1) Locate the net tab. Make sure it is enabled and if it has no contents refresh the page.
2) Use the search box to find the RR script
3) Expand the request in the console with the arrow and click the Params tab. With this you can see the values that are sent to RR.
4) Right-click the URL and choose Copy Location.
5) Use this URL to evaluate the data sent to RichRelevance. Addtionally, it can be used to report pages with errors in or missing recommendations.
Reporting Issues to RichRelevance
Who to Contact
If the issue is related to current project work, please contact the RichRelevance contacts working on this project with you such as the Account Manager, Project Manager, or Client Solutions Engineer.
If this issue is not related to current or recent project work, please contact email@example.com.
What Information to Send
When reporting an issue you will want to capture some basic information:
- What is the page URL?
- What is the p13n_generated.js request?
- Is this issue specific to any user behavior or other information needed to reproduce?
- What was the expected behavior?
- What was the actual behavior?